From Satisfaction to Strategy: A Structural Model for Implementing Generative AI Chatbots in Campus Bureaucracy Toward Sustainable Service Innovation
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Authors: F.R. Sofiyah, A. Dilham, M.A. Lubis, A.S. Lubis, J.L. Marpaung, Hayatunnufus
Publication date: 2025
Read the paper: https://doi.org/10.18280/mmep.120906
Source license: Creative Commons Attribution 4.0 International — https://creativecommons.org/licenses/by/4.0/
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