When humans stop thinking: tackling the silent threat of AI complacency in service operations
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Authors: Khanh Bao Quang Le, Werner H. Kunz
Published in: Journal of Service Management
Publication date: 2026-12-14
Read the paper: https://doi.org/10.1108/josm-05-2025-0262
Source license: Creative Commons Attribution 4.0 International — https://creativecommons.org/licenses/by/4.0/
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